Refund policy

At GoraMod, we are committed to ensuring total customer satisfaction. If, for any reason, you are not satisfied with your order, please take note of the following conditions for returns:

  1. Return Window: You have 14 days from the date of receiving your order to request a return or an exchange. Beyond this period, we unfortunately cannot offer a refund or exchange.

  2. Item Condition: Articles must be returned in their original condition, with all tags and accessories attached. They must not have been worn or damaged.

  3. Shipping Costs: Return shipping costs are the responsibility of the customer and are non-refundable. However, if the product is defective or if an error was made during the shipping of your order, we will cover the return costs.

  4. How to Request a Return: To request a return or exchange, please contact us by email at support@goramod.com. Please include your order number and the items you wish to return. we will then provide you with the necessary instructions to proceed.

  5. Processing Time: Upon receiving your return, we will process the refund or exchange within 7 business days. Please note that delivery times for your returned product may vary depending on where you live. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for issues during transit.

  6. Exclusions: Gift cards are non-exchangeable and non-refundable.

We hope these conditions meet your expectations. We remain at your disposal for any further questions. Thank you for choosing GoraMod for your custom watch journey.